Legal
Terms & bookings
Last updated: November 2026
Requests and proposals
Sending the form does not constitute a booking. Each request is answered with a written proposal, valid for the period stated, describing the service, dates, price and terms.
Confirmation and payment
A booking is confirmed after written acceptance of the proposal and, where applicable, payment of the stated deposit. Payments are processed through the terminals and methods indicated in the proposal.
Changes and cancellations
Change and cancellation terms vary by partner and season. They are always communicated in writing before confirmation. Where no specific term exists, 7 days before the service start date applies.
Documents and insurance
The client is responsible for the required travel documents (passport, visas, certificates) and for arranging insurance where necessary. We can assist with the organisation but do not issue documents.
Liability
Dubai Holidays Limited acts as organiser and intermediary, contracting local partners. Liability for service failures follows the partner’s terms and applicable law.
Complaints
Any issue should be reported to hello@dubaiholidays.online or through the Portuguese electronic complaints book (www.livroreclamacoes.pt).
Questions? Write to hello@dubaiholidays.online.